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Advisory and Project Implementation Services Explained
We’re experts in OpenText solutions, including OpenText Content Suite and Documentum for Enterprise Content Management (ECM), OpenText Exstream for Customer Communications Management (CCM), and OpenText Customer Experience Management (CXM) tools. Whether it’s managing large-scale document flows, personalizing customer communications, or automating processes, we use the best tools in the market to ensure your business runs efficiently, securely, and with room to grow.
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Advisory Excellence
Our advisory services play a pivotal role, offering strategic guidance for your SAP and OpenText landscape. From crafting a roadmap for maximizing your OpenText investment to defining a robust integration strategy, our expertise ensures that your business requirements are met with precision. We focus on designing solution architectures that align with your strategic objectives and identifying process optimization opportunities to maximize the benefits of your SAP and OpenText systems.
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Discovery & Planning
Every OpenText project kicks off with an in-depth discovery phase. By working closely with your team, we delve into your operational landscape to uncover unique business requirements and objectives. This stage culminates in the creation of a detailed business requirements document, an architectural blueprint, and a strategic project plan. These documents lay out the timeline, resources, and key milestones necessary for a successful implementation, ensuring that every step of the project is aligned with your business goals.
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Design & Development
Leveraging our vast technical and functional expertise in OpenText products, we proceed to design and develop your solution based on the established blueprint. Our approach involves the integration of user interfaces and data flows with your existing systems, tailored to your project's specific needs. Depending on your preferences and the project's requirements, we employ a blend of agile and traditional methodologies, ensuring flexibility and efficiency throughout the development process.
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Deployment & Training
As the solution prepares for deployment, our focus shifts to executing a smooth transition with minimal operational disruption. Comprehensive training and support are provided to your team, empowering them to leverage the full capabilities of the OpenText solution from day one. This step is crucial for ensuring that your team is fully equipped to manage and maximize the benefits of the new system.
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Post-Go-Live Support & Maintenance
Our support extends beyond the initial go-live phase. We offer dedicated maintenance services to address any arising issues, provide ongoing enhancements, and ensure the continued performance and effectiveness of your OpenText solution. This ongoing support guarantees that your investment in OpenText continues to deliver value and drive innovation within your organization.